Understand a payment problem

During the private pilot, only the signed-in pilot operator who owns the church can manage test billing. Review test invoice checks the church, subscription and current invoice before offering a private Stripe link. Stripe may let you pay an open test invoice or view a paid receipt. Never enter real card details in the sandbox. ChapelOS does not collect card details. Opening or returning from Stripe does not prove payment: signed billing events or Refresh verified billing status must confirm the current status. This feature does not enable public sales, activate a production license, change future renewal payment methods, or process refunds.

1. 1 Open Billing and choose Refresh verified billing status. Hosting and annual software service are separate subscriptions; check which one needs attention.
2. 2 Choose Review test invoice, then Open test invoice on Stripe. Keep the invoice link private. If an invoice is unavailable, return to billing or contact support without sharing card details.
3. 3 Return to billing after finishing on Stripe and refresh. If a payment remains pending, do not repeatedly pay; check the invoice status or contact support. Renewals, failure recovery and payment-method updates still need end-to-end testing before launch.